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Need help? Most answers are below. Still stuck? Email us — we reply within 30 days (usually much sooner).

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Frequently asked questions

Why don't my blocked apps actually block?

Pauza uses Apple's Screen Time. Go to Settings → Screen Time → make sure access is granted to Pauza, then re-select the apps to block. On iOS, blocking can take a few seconds to apply.

How does betting a friend work?

You and a friend each commit to scrolling less. Whoever scrolls more loses. Stakes are in-app tokens, not money.

Are tokens real money? Can I cash them out?

No. Tokens represent in-app progress and rewards only. They have no monetary value and can't be withdrawn or exchanged for cash.

What does Pauza see about my phone?

The apps you block and your per-app usage never leave your device. Only an anonymous daily total syncs so friends can compare minutes. See our Privacy Policy for the full breakdown.

How do I cancel my subscription?

Subscriptions are managed by Apple: Settings → [your name] → Subscriptions → Pauza → Cancel.

How do I restore my purchase?

Open Pauza → Settings → Restore Purchases.

How do I export or delete my data / account?

In-app: Settings → Account → Export / Delete. Or email info@pauza.ai — we respond within 30 days.

The avatar selfie — what happens to it?

It's processed once to generate your avatar and then deleted. It's never stored.

I found a bug / have feedback.

Email info@pauza.ai with your device model and iOS version.

Still need help?

Send us a message and we'll get back to you by email.

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